Post by messi23 on Mar 12, 2024 10:34:48 GMT
Telephony company that forces consumers to listen to a debt collection message before each call made abuses the right to collect. This was the understanding of judge Hilmar Castelo Branco Raposo Filho of the st Civil Court of BrasÃlia when prohibiting a telephone company from continuing this practice. RF For the judge the telephone company can only collect consumer debt once a day. RF According to the ruling the company can forward the message to the consumer only once a day. The fine for non-compliance is R$ per day. According to the action filed by the Public Ministry of the Federal District within a few days of default consumers.
Were receiving voice messages lasting almost seconds at the Germany Phone Number beginning of each call made at a higher volume than normal as a pre -requirement to complete the call. According to the MP-DF the practice violates the Consumer Protection Code as it subjects consumers to an embarrassing situation. Therefore he asked for a conviction for collective moral damages and for the company to be prevented from continuing with the practice. In its defense the company claimed that the message does not cause embarrassment as it is short and sent only to the customer without reaching third parties.
For judge Hilmar Castelo Branco Raposo Filho however it is not necessary to expose the consumer to public embarrassment for embarrassment to occur. According to him anyone who is subjected to annoyance or an unpleasant situation is also embarrassed something that is independent of the knowledge of third parties. "In this sense when forced to listen to a billing message lasting approximately twenty seconds for each call made the consumer is exposed to obvious annoyance sufficient to characterize the abuse of the right to bill" he stated.
Were receiving voice messages lasting almost seconds at the Germany Phone Number beginning of each call made at a higher volume than normal as a pre -requirement to complete the call. According to the MP-DF the practice violates the Consumer Protection Code as it subjects consumers to an embarrassing situation. Therefore he asked for a conviction for collective moral damages and for the company to be prevented from continuing with the practice. In its defense the company claimed that the message does not cause embarrassment as it is short and sent only to the customer without reaching third parties.
For judge Hilmar Castelo Branco Raposo Filho however it is not necessary to expose the consumer to public embarrassment for embarrassment to occur. According to him anyone who is subjected to annoyance or an unpleasant situation is also embarrassed something that is independent of the knowledge of third parties. "In this sense when forced to listen to a billing message lasting approximately twenty seconds for each call made the consumer is exposed to obvious annoyance sufficient to characterize the abuse of the right to bill" he stated.